Thomas Lesica is CEO for the Wolters Kluwer North America Shared Services (NASS) organization. He previously held the position of Group VP of business operations and technology for Avaya, a global provider of business communications applications, systems and services. Before joining Avaya, Tom also held executive and CIO positions with NewRoads, Pepsi-Cola, J.Crew and IBM. He served on the GoldenGate Software Advisory Board.
The concept of telecommunications has rapidly been redefined by the
"tele-my-experience" multimedia convergence. Competitors from within and
outside of the traditional telco world are marketing new, integrated service
packages to an audience of subscribers, who are more receptive than ever to
lower cost offerings and the attractiveness of a one-size-fits-all service
provider - a "single-source of integration and service." As a result,
telecommunications service providers have had to quickly adapt their legacy
infrastructure to provide alternative offerings and new services in an
always-available converged network in order to stay competitive. 24/7
availability is the norm for the global-mobile economy. Additionally, the
"need it now" service level mandate across an endl... (more)
Thomas Lesica is CEO for the Wolters Kluwer North America Shared Services (NASS) organization. He previously held the position of Group VP of business operations and technology for Avaya, a global provider of business communications applications, systems and services. Before joining Avaya, Tom also held executive and CIO positions with NewRoads, Pepsi-Cola, J.Crew and IBM. He served on the GoldenGate Software Advisory Board.
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